Experience: 0- 1 Year
Duration: 3–6 months
Job Type: Internship
About the Role
We are looking for a proactive, organized, and detail-oriented Sales & Customer Relationship Intern to support our sales and account management team. The role focuses on customer coordination, order tracking, renewal management, and Excel reporting to ensure timely follow-ups and smooth business operations.
Key Responsibilities
- Customer Coordination: Follow up with customers regarding orders, pending requirements, delivery schedules, and business updates.
- Order Management: Track purchase orders, order status, dispatches, and deliveries while maintaining accurate records.
- Renewal Management: Monitor upcoming and pending customer renewals and initiate follow-ups well before expiry dates.
- Renewal Tracking: Maintain an updated Excel tracker covering renewal dates, expiry dates, status, pending actions, and next follow-up dates.
- Sales Reporting: Prepare and maintain Excel reports for customer accounts, orders, quotations, and renewals.
- Internal Coordination: Collaborate with internal teams to resolve pending issues and ensure timely order processing and renewals.
- Customer Relationship Management: Maintain accurate customer records and support initiatives to strengthen long-term customer relationships.
- Deadline Management: Ensure regular follow-ups and timely completion of assigned tasks, particularly renewal activities.
Required Skills & Qualifications
- Freshers and college students are welcome to apply.
- Basic knowledge of Microsoft Excel, including data entry, formulas, and reporting.
- Good verbal and written communication skills.
- Strong coordination, organizational, and follow-up skills.
- Attention to detail and the ability to manage multiple tasks and deadlines.
- A proactive attitude with a willingness to learn and take ownership of responsibilities.
What You Will Learn
- Customer relationship and account management.
- Sales operations and order management.
- Customer renewal planning and tracking.
- Excel-based reporting and customer database management.
- Professional communication and cross-functional coordination.
About Faclon Labs
Faclon Labs is a Mumbai-headquartered deep-tech IoT company founded by IIT Bombay alumni. We help enterprises drive digital transformation and Industry 4.0 through innovative IoT and AI solutions. With a strong focus on deep technology and continuous innovation, we work with customers across India and international markets to make industrial infrastructure smarter and more efficient.
Why Join Us?
- Gain hands-on experience in sales operations and customer success.
- Work closely with cross-functional teams in a fast-paced startup environment.
- Develop practical skills in customer management, reporting, and business coordination.
- Learn how customer relationships and timely renewals contribute to business growth.
Ideal Candidate: Someone who is proactive, organized, comfortable communicating with customers, and takes ownership of follow-ups to ensure that no important renewal deadline is missed.