Type: Full time
Experience: 3- 8 Years
Location: Mumbai
What You’ll Do
- Manage a portfolio of strategic enterprise clients, ensuring long-term relationships built on trust, performance, and business impact.
- Own and manage the P&L for key accounts to ensure profitability and sustainable growth.
- Understand each client’s operational challenges and digital maturity to co-create customized transformation roadmaps.
- Identify upsell and cross-sell opportunities across our suite of digital and IoT products to deepen account penetration and increase value realization.
- Engage with senior business and technical stakeholders- including CXOs, to align on business outcomes, ROI, and innovation opportunities.
- Act as a bridge between clients and internal teams, ensuring seamless execution, proactive communication, and high satisfaction levels.
- Partner with delivery, product, and pre-sales teams to translate client requirements into actionable solutions and successful project rollouts.
- Travel to client locations as required to conduct on-site meetings, business reviews, solution discussions, and relationship-building engagements to support deal closure and account growth.
- Track account performance metrics, revenue potential, and client feedback to ensure continuous improvement and growth.
- Stay ahead of industry trends in industrial digitalization, automation, and AI to advise clients on emerging possibilities.
- Represent Faclon Labs at key client forums, reviews, and strategic discussions to strengthen long-term partnerships.
What We’re Looking For
- 3–8 years of experience managing strategic or enterprise accounts, preferably in industrial or digital solution environments.
- Strong understanding of Digital/ IoT/ Automation/ AI technologies and their business impact.
- Excellent communication, negotiation, and relationship-building skills.
- Experience engaging with CXO-level stakeholders (preferred, not mandatory).
- Analytical mindset with a proactive approach to problem-solving and client success.
You should not apply with us if
- You don’t want to work in agile environments
- The unpredictability and super iterative nature of startups scare you
- You hate working with people who are smarter than you
- You don’t thrive in self-driven, “owner mindset” environments- nothing wrong- just not our type!
About us
We’re Faclon Labs- a high-growth, deep-tech startup on a mission to make infrastructure and utilities smarter using IoT and SaaS. Sounds heavy? That’s because we do heavy lifting- in tech, in thinking, and in creating real-world impact.
We’re not your average startup. We don’t do corporate fluff. We do ownership, fast iterations, and big ideas. If you're looking for ping-pong tables, we're still saving up. But if you want to shape the soul of the company while it's being built- this is the place!