Type: Full time
Experience: 1–3 Years
Location: Mumbai (On-site)
What You'll Do:
- Manage end-to-end delivery of software projects, ensuring they are on time and meet client expectations.
- Build and maintain strong relationships with clients, serving as their main point of contact for all project-related matters.
- Work closely with the technical team to ensure that deliverables are aligned with client requirements.
- Proactively identify upsell opportunities by understanding client needs and offering additional solutions or features that add value.
- Provide post-delivery support to ensure clients are using the software effectively.
- Conduct regular check-ins and gather feedback to continuously improve our offerings and client satisfaction.
- Assist clients in troubleshooting and provide clear communication on updates or issues.
- Manage renewals and retention before the end of a subscription period.
- Visit client sites for project discussions, implementation coordination, requirement gathering, and relationship management as required.
What We Are Looking For:
- Experience in Customer Success, Project Management, or a client-facing role in a software/tech environment.
- Proven track record of successfully managing software project deliveries.
- Strong communication skills, able to translate technical information into clear, client-friendly language.
- Excellent problem-solving abilities and a proactive approach to finding solutions.
- Ability to identify and execute upsell opportunities.
- Experience working with cross-functional teams (technical, product, and sales).
- A customer-first mindset with a focus on delivering value.
- Familiarity with project management tools.
Bonus Points:
- Experience in SaaS or software delivery environments.
- Background in product training or software onboarding.
- Experience in IoT.
You should not apply with us if:
- You don’t want to work in agile environments
- The unpredictability and super iterative nature of startups scare you
- You hate working with people who are smarter than you
- You don’t thrive in self-driven, “owner mindset” environments- nothing wrong- just not our type!
About us
We’re Faclon Labs- a high-growth, deep-tech startup on a mission to make infrastructure and utilities smarter using IoT and SaaS. Sounds heavy? That’s because we do heavy lifting- in tech, in thinking, and in creating real-world impact.
We’re not your average startup. We don’t do corporate fluff. We do ownership, fast iterations, and big ideas. If you're looking for ping-pong tables, we're still saving up. But if you want to shape the soul of the company while it's being built- this is the place!